FAQ’s

To book your child’s breakfast or after school club sessions, simply login to your online account and follow the easy to navigate booking steps. If you are using us for the first time, you will need to create an account and provide us with all the relevant information for your child. Click here for our step-by-step guide on how to set up your account and make a booking.

Benefits of our online system include:

• Easily manage bookings for the full school year.
• Multiple payment methods (including childcare vouchers).
• Easily set up your instalment plan.
• Instant access to invoices.
• Update your child’s details.
• See online availability.
• Live registers for last-minute bookings.
• Receive instant notifications of accidents and incident involving your child.

Your children will be grouped in ‘bubbles’ according to Department for Education guidelines and as agreed with the school. Each bubble will be allocated a designated space and equipment for the session and they will not mix with other bubbles.

For more detailed information on this please visit our COVID-19 safe practice page.

Yes, we offer ad-hoc bookings subject to availability which will be shown on our online booking system.

Yes, we accept childcare voucher payments. Please speak to your employer to find out which childcare voucher company they are registered with. See the full list of voucher companies we are currently registered with here – https://www.schoolofplay.org.uk/payment-options/

If the voucher company you wish to pay with isn’t on the list, please get in touch, and we will set up an account with them – info@schoolofplay.org.uk

You will need to give four weeks’ notice to cancel a registered place in our breakfast or after school club. You can do this by amending your child’s booking on our system but please be aware that should you cancel sessions with less than 4 weeks notice, you won’t receive a credit note for the sessions on our system.

We will allow an exchange of sessions within the same week, but this is subject to availability. Please email us to make this change as our system will not allow you to remove sessions with less than four weeks notice without the charge already being applied. Check our T&C’s for more information.

Bookings will go live every April for the following school year (Sept – July). Once bookings are live, you can book for the full academic year.

Yes, we provide water and a variety of different snacks before and after school, please see our bi-weekly food menus here.

We provide a wide range of educational and physical activities for your child to take part in, such as arts & crafts, board games, sensory play, imaginative play, sports free play, and more. In addition to this we offer at least two special workshops, events, or shows every term, these have previously included mad science, magic, dino fossil experience, creepy-crawly show, yoga, American football, martial arts, lacrosse, and more. We can not guarantee any of the activities above will take place when your child attends, however, we will always do what we can to vary the days on which special activities occur throughout the school year.

Yes, your child can attend our after school club following another club; however, you will need to arrange for the other provider to drop your child off at our HUB room. Most schools and external providers are happy to accommodate. If you are able to arrange this, please add this to the notes of your child’s booking.