From the initial booking, we allow a 48 hour cooling off period in which you can cancel and receive a full refund with no extra cost. Please note the cooling off period will not apply if your booking is created less than 48 hours before your child’s first session.

You can cancel after this period up until 72 hours before the start date of your booking. You will receive full credit back into your wallet on iPal. No cash refunds will be given.

If you cancel 24-72 hours before the start date of your booking, you will receive 50% credit back into your iPal wallet. No cash refunds will be given.

Cancellations within 24 working hours of a booking or after the first session of a booking will not be refunded or credited. Cancellations for a Monday will need to be made by the previous Friday before 9am to qualify for a partial refund.

If your child becomes unwell inside the non-refundable period and you inform us before the session, we will allow you to change your booking free of charge to a different day within a 14 day period.

If your child is sick on the last day of a school term, we will allow this session to carry over to the first school week back after the holiday period, even if this is more than two weeks.